A troubling contradiction: Bus Users UK warns against ‘sidelining’ bus passengers in Budget response
Bus Users UK has welcomed measures in the Autumn Budget that will offer relief to many households, particularly the increase in the National Living Wage, but the charity warned that for the bus network, and the millions of people who rely on it, the Budget represents a troubling contradiction. Lydia Horbury, Chief Executive of Bus […]
Bus Users UK: Opportunity missed on free travel for the under 22s in England
While progress is being made on the Bus Services Act 2025, Bus Users UK has questioned whether the ambition matches the urgency, as Government rejects calls for free bus travel for the under 22s in England. According to the charity, the announcement is a missed opportunity to: • Support young people’s access to jobs, training […]
Bus Users UK appointed as official Alternative Dispute Resolution body for Transport for Greater Manchester
Bus Users UK has been formally appointed as the official Alternative Dispute Resolution (ADR) body for Transport for Greater Manchester (TfGM), giving passengers across the region direct access to an independent, impartial complaints escalation service. Under UK consumer law, bus and coach operators have to make an ADR service available to all passengers to protect […]
Catch the Bus Month launched at Coventry Transport Museum
Catch the Bus Month 2025 has been officially launched at a celebratory event hosted by Bus Users UK and Transport for West Midlands. Held at Coventry Transport Museum and opened by Mayor for the West Midlands, Richard Parker (pictured, centre), the event showcased the powerful impact of bus services on people’s lives and communities. Scores […]
Bus Users UK welcomes moves to improve transport connectivity for local communities
Bus Users UK, the passenger champion, has welcomed the new report from the Transport Committee, Buses Connecting Communities which calls for ‘more ambitious action’ to reverse the long-term decline in bus services. The report echoes what Bus Users UK has long-called for, including a commitment to providing socially necessary services, greater access to services particularly for young […]
Bus Users UK appoints Lydia Horbury as new CEO
Bus Users UK has announced the appointment of Lydia Horbury as its new Chief Executive. She is currently Director for England with Bus Users UK and will officially take up the role on 13 October 2025. This follows the retirement of Claire Walters, who has led the organisation as CEO for 13 years and been a […]