Drivers ‘lose £5m’ in unused Dart Charge payments
Almost £5m has been taken in Dartford Crossing deposits and kept by the Department for Transport, a BBC investigation has revealed. The money came from “one-off customer payments” from 2014 onwards, when toll booths on the crossing were removed and online charging came into force. National Highways said customers were “made aware at the time […]
More criticism for the Dart Charge
New changes with how to pay the Dartford Crossing toll on the Dart Charge website has sparked backlash from News Shopper readers. Many customers were unable to access the site following a maintenance period and make payments for their journeys over the Dartford Crossing, according to News Shopper. As the deadline for payment approached, drivers became concerned […]
Up to 1m drivers at risk of M25 Dartford Crossing fines
About one million motorists who drive through the Dartford Crossing could be at risk of being fined, figures show. This comes after National Highways changed its service provider for the Dart Charge back in July 2023. Those using the crossing were told to update their account details. But out of 1.7 million account holders, only 770,000 successfully […]
Dartford Crossing users fined after ‘accounts closed’
Drivers are reportedly being fined for using the Dartford Crossing after their accounts were “closed without their knowledge”. Dart Charge customers gave automatic payments taken out of their accounts to cover the £2.50 fee to use the QEII bridge or the tunnel. Kent Online has reported that drivers have received fines for several journeys spanning […]
National Highways apologies for Dart Charge problems, but says services are operating
National Highways has issued an apology to drivers for issues with Dart Charge payments since the new contractor, Conduent, took over last weekend. The payment system was scheduled to be offline over last weekend (29/30 July) when the contract for managing the payment process passed to Conduent, as former contract provider Emovis moved to handling […]
Drivers complain about Dart Charge issues
People trying to pay the Dartford Crossing charge have taken to social media to complain about the inability to do so, after a system changeover took longer than expected. The contract for managing the payment process passed to Conduent over the weekend as former contract provider Emovis moves to handling only the penalty charge notices. […]
Changes to Dart Charge process as Conduent takes over
National Highways has announces changes to the payment system for journeys across the Dartford Crossing over the River Thames. The new Dart Charge Service Provider, Conduent, will become responsible for vehicle identification, payment processing and account management. Previous supplier Emovis will continue to issue and handle enquiries for Penalty Charge Notices. National Highways says it haas undertaken […]
