Watchdog calls for action as new research shows drivers don’t trust diversion signs
New research published today by Transport Focus has found that symbols on diversion signs used on roads to show the alternative route to follow (squares, diamonds and circles) are not widely understood by road users yet are widely used. The independent watchdog is looking to work with National Highways to help improve drivers’ experience of diversion routes. […]
M42 and A12 voted “worst roads”
Drivers have rated the M42 as the worst motorway in England in a new survey from the independent watchdog, Transport Focus. The Strategic Roads User Survey asked more than 9000 road users about their last journey on a motorway or major ‘A’ road managed by National Highways. The M42’s place at the bottom of the league table […]
Rhinophalt asphalt preservation helps M40 to be named England’s favourite motorway by road users
The M40 has been rated the motorway with the best journey experience in England in a survey of drivers by the independent watchdog, Transport Focus. In the latest Strategic Roads User Survey the motorway between London and Birmingham had the highest overall satisfaction at 79 per cent, with motorists particularly praising the road surface. Rhinophalt® […]
Suffolk: A12 has UK’s worst surface
The A12 has ranked as having the worst surface quality in the UK last year according to a survey. Transport Focus’ Strategic Roads User Survey for 2022/23 found that the A12, which stretches from Lowestoft in east Suffolk all the way to London, is considered to have the worst surface quality out of all major A roads and motorways […]
Go-Ahead bus companies, East Yorkshire Buses and Morebus lead the way on passenger satisfaction, Transport Focus survey reveals
Go-Ahead bus companies, East Yorkshire Buses and Morebus lead the way on passenger satisfaction, Transport Focus survey reveals In the latest survey conducted by independent watchdog Transport Focus, two of Go-Ahead’s bus companies, East Yorkshire Buses and Morebus, have emerged as leaders in passenger satisfaction, scoring highly across metrics such as punctuality, journey time, onboard […]
Rugby Services voted UK’s favourite for second year running
Moto Rugby services on the M6 has been rated the best motorway services for the second year running in a user survey by the independent transport watchdog. Transport Focus spoke to more than 30,000 visitors at 120 motorway services in Great Britain about their views on the toilets, customer service, value of the food and drink […]
M5 named England’s most popular motorway
The UK’s drivers have rated the M5 as the most popular motorway in England in a new survey from the independent watchdog, Transport Focus. In the Strategic Roads User Survey the M5 motorway between the Midlands and the South West had the highest overall satisfaction at 82%. The M5 has also improved both its overall satisfaction rating […]
£2 bus fare “a winner” for passengers
A new report says more people are travelling by bus thanks to the £2 fare cap. Independent passenger watchdog Transport Focus spoke to more than 1,000 people to understand the impact of the fare cap and how it was helping passengers with the cost of living. It says more than one in 10 are using the bus […]
The £2 fare cap has encouraged more people to travel by bus, according to Transport Focus survey
Over 70% of bus passengers have said they have already used the bus more often since the £2 bus fare cap has been introduced. A Transport Focus survey of over 1,000 people also found that 53% of respondents are aware of the new fare, with a higher number (two-thirds) of regular bus users aware of […]
New Rugby service station voted Britain’s favourite
A new study of customer satisfaction at motorway service station across the country has found the new Moto-run facilities on the M6 at Rugby are travellers’ favourite. 100% of users told Transport Focus researchers they were satisfied with the services, just ahead of the satisfaction for Donnington Park on the M1. Hartshead Moor on the […]
