Suffolk: A12 has UK’s worst surface

The A12 has ranked as having the worst surface quality in the UK last year according to a survey. Transport Focus’ Strategic Roads User Survey for 2022/23 found that the A12, which stretches from Lowestoft in east Suffolk all the way to London, is considered to have the worst surface quality out of all major A roads and motorways […]

Go-Ahead bus companies, East Yorkshire Buses and Morebus lead the way on passenger satisfaction, Transport Focus survey reveals

Go-Ahead bus companies, East Yorkshire Buses and Morebus lead the way on passenger satisfaction, Transport Focus survey reveals In the latest survey conducted by independent watchdog Transport Focus, two of Go-Ahead’s bus companies, East Yorkshire Buses and Morebus, have emerged as leaders in passenger satisfaction, scoring highly across metrics such as punctuality, journey time, onboard […]

Rugby Services voted UK’s favourite for second year running

Moto Rugby services on the M6 has been rated the best motorway services for the second year running in a user survey by the independent transport watchdog. Transport Focus spoke to more than 30,000 visitors at 120 motorway services in Great Britain about their views on the toilets, customer service, value of the food and drink […]

M5 named England’s most popular motorway

The UK’s drivers have rated the M5 as the most popular motorway in England in a new survey from the independent watchdog, Transport Focus. In the Strategic Roads User Survey the M5 motorway between the Midlands and the South West had the highest overall satisfaction at 82%. The M5 has also improved both its overall satisfaction rating […]

£2 bus fare “a winner” for passengers

A new report says more people are travelling by bus thanks to the £2 fare cap. Independent passenger watchdog Transport Focus spoke to more than 1,000 people to understand the impact of the fare cap and how it was helping passengers with the cost of living. It says more than one in 10 are using the bus […]

New Rugby service station voted Britain’s favourite

A new study of customer satisfaction at motorway service station across the country has found the new Moto-run facilities on the M6 at Rugby are travellers’ favourite. 100% of users told Transport Focus researchers they were satisfied with the services, just ahead of the satisfaction for Donnington Park on the M1. Hartshead Moor on the […]

Transport watchdog calls for “fair funding deal” for London

Transport watchgo London TravelWatch has co-ordinated writing a letter alongside London First, several other organisations and elected representatives stressing to the Department for Transport “the importance of London’s transport system receiving a fair funding deal in the forthcoming three-year CSR settlement”.  The organisations say they are concerned that inadequate funding for transport in the capital this […]

Drivers put better road surfaces top of their wish list for future investment

The quality of road surfaces on England’s motorways and major ‘A’ roads is drivers’ top priority for improvement, new research has found. Independent watchdog, Transport Focus, spoke to more than 5,600 drivers to understand their top priorities for improvement to England’s major roads. As National Highways (formerly Highways England) prepares its longer term plans the […]


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