They offer a range of commercial-landscaping and ecology-led services to exacting standards:

• Landscape and Habitat Management
• Infrastructure and Environmental Projects
• Sustainable and Safety-Focused Operations
• Health and Safety Accreditation

Contract Services are known for their dedication to high standards, innovative practices, and reliable client relationships, making them a key player in the UK landscaping and infrastructure sectors. They decided to look for their perfect piece of field management software in response to their impressive growth, and subsequent operational challenges:

• Delayed and Inaccurate Data Collection
  Managing paper-based site diaries and documents was time-consuming and often led to delays and inaccuracies. This inefficiency hindered the company’s ability to respond promptly to on-site issues.
• Issues with Paperwork
  Paper used to come in from site dirty, late, or not at all. Forms were often incomplete due to being filled in at the end of the day (operatives may have forgotten the works they had carried out earlier).
• Limited Visibility into Operations
  The lack of real-time data made it challenging to track the status of equipment and resources, or what work had been done. This led to potential downtime and inefficiencies.
• High Administrative Workload
  The reliance on Excel spreadsheets and manual data-entry meant that administrative staff spent excessive time managing information, which left little time for forward planning.

Their search led them to Re-flow, who provided a comprehensive solution capable of adapting exactly to ATV Contract Services’ needs:

• Digital Forms and Automated Reporting
  Re-flow’s digital platform replaced paper-based forms, allowing ATV’s operatives to quickly and intuitively complete and submit forms from their phones or tablets, ensuring that data is captured accurately and instantly.
• Centralised Dashboard for Real-Time Management
  The user-friendly dashboard gave ATV full visibility into ongoing operations, including the status of 358 registered assets, enabling more efficient planning and resource management.
• Improved Communication Tools
  Re-flow’s platform facilitated better communication between teams by providing a single source of truth, reducing the need for phone calls and emails, and enabling operatives to stay informed and focused on their tasks.

Will Bale, operations director at ATV Contract Services, shared his experience: ‘Re-flow has drastically reduced the amount of input I need on a day-to-day basis,’ he said. ‘It’s incredibly user-friendly, and we’ve seen a vast improvement in how we manage reporting from the field. The visibility of our plans has improved, and it’s much easier to see what’s coming up and where our resources are.’

ATV Contract Services achieved significant, measurable improvements with Re-flow, all of which can be seen in the full case study, linked below.