Capgemini UK has been appointed as National Highways’ Service Management Maturity (SMM) partner on a five-year contract worth £35.9 million, with a ceiling of £47.2 million. Running from 1 July 2026 to 30 June 2031, the contract covers both IT and OT service management and was awarded as a call-off from a framework agreement, says Tech Market View.
The scope has three stated objectives: strengthening existing service management capabilities, expanding these into a comprehensive end-to-end model, and building internal capability within National Highways for a more sustainable long-term offering. That third objective is notable, with Capgemini transferring knowledge and building in-house capability alongside it. This model – transformation with explicit knowledge transfer built into the contract – reflects a broader shift in buyer expectation. TechMarketView’s Market Readiness Index 2026 identifies client self-sufficiency as an increasingly explicit procurement priority in the AI era.
Capgemini was among the 118 suppliers appointed to the National Highways IT Commercial Framework (ITCF) in September 2022, which included Lot 8: Service Management and Transition.
Since 2024, National Highways has let several sizable IT contracts. Version 1 holds a £47.5 million managed services contract (awarded in April 2024) covering infrastructure and platforms on a DevSecOps model, and CGI was awarded a £21 million data deal running from July 2025 to end June 2030.
(Picture: Yay Images)
