Camden Council switches to new street fault reporting tool

A new, dedicated version of FixMyStreet Pro has launched for the London Borough of Camden, through which residents can report issues such as potholes, fly-tipping and broken street lights.

Developed by SocietyWorks, the wholly owned subsidiary of civic technology charity mySociety, FixMyStreet Pro is described as a user-friendly, map-based online reporting solution, designed to make it easy for residents to accurately report problems on any device. The idea of FixMyStreet Pro is to help to reduce report duplication by displaying all reports on the map and close the feedback loop by integrating with Camden’s backend system Symology to facilitate a two-way flow of data from council to report-maker.

The system automatically diverts irrelevant reports to the correct council or authority, including to Transport for London, reducing unnecessary contact for the council and improving processes.

Councillor Adam Harrison, Cabinet member for a sustainable Camden said: “Having the most up to date information about where there are any problems on roads and pavements across Camden can help us to respond to these quicker.

“Reports provided via the new FixMyStreet app and website are vital to this. Issues such as potholes, broken street lighting, damaged road signs, and blocked or flooded drains can now be reported quickly on the go and allow users to provide the exact location and upload a photo.

“This information is then sent directly to our engineers so they can investigate and seek to fix the problem in a more efficient and effective manner. The individual who reported the issue is then updated once the issue reported has been resolved.”

Angela Dixon, Managing Director at SocietyWorks said: “Camden is the tenth London borough council to have chosen FixMyStreet Pro as its fault reporting solution, along with Transport for London.

“This is a really significant step forward, not just for Camden, but for the capital as a whole, with FixMyStreet Pro creating a transparent and unified fault reporting process, capable of cross-borough report triaging, which makes it as easy as possible for London residents to report problems wherever they are.”

(Picture – SocietyWorks)


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