The Lamorna Group encompass three different businesses: CGS Contractors Southwest Limited, Celtic Turf Limited, and Iktin Solutions Limited. They began as a sole tradership in 1997 in West Cornwall, initially focussing on landscaping and groundworks and then expanding significantly, going from three employees to 75 in the process.

Between the three businesses, Lamorna offer services including landscaping, utility engineering, civil engineering, groundworks, and turf supply across the whole of Cornwall and parts of Devon.

Before adopting Re-flow, Lamorna faced several challenges:

• Inefficient communication through WhatsApp and emails
• Operatives needing to visit the office daily to drop off paperwork
• Lack of detailed data and unified information
• Time-consuming admin processes
• Difficulty in finding a suitable software solution that met their specific needs

The old workflow felt unoptimised, with a sense of wasted resources and inadequate data detail. Despite concerns that employees might struggle with the digital switch, Lamorna embarked on a journey to find a suitable software solution.

‘The business had grown into a much larger company,’ Lamorna said. ‘And it required a common data environment, so we could easily manage our contracts. We wanted a software system which captured all the information needed to meet the business’ growth requirements.

‘We also tried several other onsite field management pieces of software over the course of the previous four years, but they had limited capabilities. They couldn’t capture all elements of the group’s scope of work due to the variety of jobs within the business.’

Lamorna’s aim was to enhance operational efficiency by moving away from their outdated methods such as WhatsApp, emails, and paper-based workflows. They also sought a comprehensive software solution that could unify their data, streamline processes, and support their rapid growth. Specific goals included:

• Unifying information and organising growing numbers of contracts
• Streamlining job management, asset tracking, and health and safety logging
• Providing real-time job sign-offs and improving compliance with health and safety regulations

Why They Chose Re-flow for Their Field Management Solution

Re-flow provided an integrated system that met all their requirements, including:

• A user-friendly dashboard for easy management and reporting
• Customisable forms for various workflows
• Real-time updates and offline functionality
• QR code-based asset management
• Comprehensive job management and health and safety tracking
• An intuitive scheduler

‘Re-flow is integral to the business growth and offers a competitive advantage,’ they told us as part of their Re-flow Review. ‘Re-flow is the best software we’ve found for data capturing and job management. It is different to the other software on the market. It has a larger database that can capture all the relevant information needed in the current day construction processes.

‘I would recommend Re-flow to any business looking to grow and be competitive in the construction and utilities industry. I believe Re-flow is a ready-made platform which can be adopted by any business. It’s tailor-made to suit their needs.’

PICS-Re-flow