Kier Infrastructure has achieved its highest-ever customer maturity score from National Highways.
The company received an overall score of 4.2 in the latest National Highways Supply Chain Customer Maturity Assessment, up from 3.8 in 2024 and 2.3 in 2020, moving Kier into the next maturity level for customer excellence and recognising ira focus on customers is now embedded across the entire business, whether delivering projects or engaging with communities.
Kier also received the highest possible rating for social value, stakeholder engagement and customer communications
The assessment highlighted improvements in customer governance, customer insight, reporting and performance management, workforce engagement and continuous improvement.
Laura Davis, customer experience and supplier practice lead at National Highways, commented:
“Please pass on our congratulations to everyone involved. Achieving a score of 4.2 and progressing into the next maturity level is a fantastic accomplishment and reflects the continued commitment shown by Kier to improving customer experience and customer maturity.”
Kier says that the achievement “reflects the hard work and dedication of our teams across our Infrastructure division and reinforces and our commitment to keeping customers at the heart of decision-making, creating positive outcomes for communities and leaving a lasting legacy through the infrastructure we deliver.”
(Picture: National Highways)
