An app created by Lancashire County Council that allows residents to report highways issues on the go has been expanded to the reporting of a wider range of faults.
Since then, the council has worked hard to add all remaining highways categories so that a more comprehensive list of issues can be reported via the app.
Residents can also add photos when they make their report on the app, which helps our inspectors triage the work and can lead to work being completed faster.
Between April and August, a total of 1,640 reports were made on the app. Of those, 65.31% included photographs, which is much higher than any other reporting method.
Residents who report an issue are strongly encouraged to submit a photograph as this can help speed up completion of any necessary work.
With the introduction of more categories, the council is expecting more customers to use this as the preferred method to report highways issues to us.
If a resident makes a report, they will be able to track its progress with the app.
Cllr Charlie Edwards, Lancashire County Council’s cabinet member for highways and transport, said: “We know that highways issues are among the highest priorities for our residents. Our staff work round the clock to address issues with our vast network, and this app makes it much easier for our teams to identify and prioritise work that needs doing.
“The app now features a far more robust array of categories so I would strongly encourage residents to download it and use it to help keep our highways in top shape.”