Dumfries and Galloway Council has chosen FixMyStreet Pro for its new digital reporting service for local street and highway-based faults.
Development has been completed by SocietyWorks on a brand new, dedicated installation of FixMyStreet Pro for Dumfries and Galloway Council, complete with integration with its asset management system Causeway One Asset Management (formerly known as Alloy).
Branded to complement the Council’s existing online environment and optimised to work on any device, FixMyStreet Pro enables users to report problems across Dumfries and Galloway’s road network, such as potholes or issues with road signs and street lighting.
Reports are sent directly into the asset management system to be picked up by the appropriate team, and updates, including photos of completed works taken by on-the-ground crews, are sent automatically back to report-makers to keep them informed of progress.
Existing reports are displayed on the map to help users see what has already been reported. Potential duplicates are suggested to users when a new report’s location and category match an existing report, with the user encouraged to subscribe to the existing one if they would like to track its progress.
Dumfries and Galloway’s FixMyStreet Pro service is also connected to the Scottish Road Works Register, allowing for the display of planned roadworks and utility works on the map to further help minimise avoidable contact.
As with all instances of FixMyStreet Pro, reports that are not the responsibility of the Council are automatically diverted via the national FixMyStreet site. Meanwhile, the Council can display or request additional information for reports within certain categories to help triage reports faster and more efficiently.
Speaking about the launch of FixMyStreet Pro, Dumfries & Galloway’s Roads Maintenance Manager said:
“Implementing FixMyStreet Pro reflects our commitment to improving the customer experience for reporting road related issues across Dumfries and Galloway. We wanted a solution that makes it easier for residents to report problems, improves the accuracy of information we receive, and provides greater openness and transparency around how reports are managed. FixMyStreet Pro delivers exactly that.
“By integrating this user friendly reporting tool with our internal workflows, we will improve the quality of information available to our teams, reduce duplication, and increase visibility of how reported defects are managed. Ultimately, FixMyStreet Pro will enhance the customer experience by making it easier and more intuitive to report defects, understand the repair process and receive updates enabling residents to track progress with greater confidence and transparency.”
(Picture: SocietyWorks)
