Transport for the North and Citymapper extend passenger information service across the North

Work to provide the North’s passengers with better travel information has taken a step forward thanks to a partnership between Transport for the North (TfN) and journey-planning app Citymapper.

The app, used extensively across the UK, is now using an open-data tool facilitated by TfN to make information on services and any disruptions on bus, tram and ferry services available as open data.

The integration with Citymapper means people can access much clearer, up-to-date information about their journey via their mobile devices. As a result, thousands of passengers can now make more informed choices about how they travel. Currently, it is beingb used in Greater Manchester, Liverpool City Region, Sheffield City Region, the Transport North East area, and West Yorkshire.

Richard Mason, Information Strategy Manager at Transport for the North, said: “With the disruption messaging now integrated with Citymapper, it’s yet another step in ensuring people in the North are able to make the right decision, at the right time, about how they travel.

“Our mission has always been to make life better for the people of the North – whether that’s long-term infrastructure projects such as Northern Powerhouse Rail, or making sure public transport is more inclusive and accessible. This latest move puts more live information in the hands of passengers, as a first step in our city regions, to plan their journeys with more confidence when they step out the door.”

Harvey Tims, City Operations Lead, UK and Ireland at Citymapper, said: “Covering transport disruptions is a critically important aspect of what we do.

“We are delighted to have been able to work with Transport for the North to ensure travellers across the North have the latest information, allowing them to make informed decisions when making their journeys.”

Working in collaboration with Local Transport Authority partners, TfN continues to make it easier for passengers to plan and stay up date about their journeys on public transport.

The integration of disruption messaging as part of open data access will provide definitive information for journey-planning app providers and other open-data innovators to deliver to passengers. The data will offer operators new insights about the public transport network.

For passengers, it will help make journey planning an easier and more accessible experience, encouraging modal shift away from private cars.

Following the winding down of Transport for the North’s Integrated and Smart Travel programme, the disruption messaging data is planned to be rolled out nationally to enable more people to accurately plan even further journeys across the country.


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