Highways trial new public feedback tool as part of its M56 upgrade project

Highways England has launched a new feedback tool to help get more information from the public on what they think about its projects.

Trialed as part of Highways England’s M56 upgrade project, ECHO lets the public tell the construction teams about their thoughts on the work and project.

Highways England is currently working to install an extra lane in each direction of the motorway between junction 6 at Hale and junction 8 at Bowdon, backed by extra technology to help smooth drivers’ journeys.

Highways England M56 upgrade project manager Clare Bond said: “We work really hard to reach out to road users, residents and other stakeholders but this new tool gives people an extra way to let us know about something. ECHO is a great addition to the M56 project because it uses an interactive map which means people can pinpoint the area of the issue they’d like to raise. All feedback is welcomed as we want to help people shape our decision-making process and to make sure we do the right thing.”

ECHO stands for Every Customer Has an Opinion and the M56 motorway upgrade is one of the first schemes of its kind in the country to use the new feedback tool.

The tool offers an interactive map allowing people to comment on specific aspects of the scheme which is due to be completed in a year’s time. Once submitted online, the comments are passed directly to the project team allowing them to quickly put right any issues.

Customer service manager at Highways England, Emma Jobin, said: “People are at the heart of everything we do. The feedback we get from ECHO means we can try to adopt these methods elsewhere on another Highways England project.”

The M56 motorway upgrade ECHO tool can be accessed by visiting the following webpage: https://map.govmetric.com/m56

The ECHO tool has also been used on a project in the West Midlands and now is set to be rolled out further across Highways England later this year.

Graphic-Highways England


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