Cormac reports a 12% increase in road maintenance satisfaction

Cormac has once again proved itself to be a leading civil engineering, highway, and environmental services provider. The latest Cornwall Residents’ Survey reveals an impressive 12% increase in satisfaction levels regarding road maintenance, and an additional 11% increase in maintaining parks and open spaces, reports Transport & Energy.

The 2023 survey’s satisfaction level is the highest recorded for many years and demonstrates Cormac’s unwavering commitment to delivering exceptional services and value to its communities. 

They have achieved a 26% increase in residents’ satisfaction in road maintenance since 2018 and are 14% above the national average (benchmarked through Local Government Association). This improvement has been delivered despite a significant reduction in highway funding over the period. 

The highways administration team expertly managed an impressive volume of more than 120,000 customer enquiries from MPs, elected members, and the public, setting an exceptional standard for customer service in 2023.

(Picture – Cormac)


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